Política de Privacidad

Effective Date: July 5, 2025

1. Introduction

Welcome to Catalyst ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot services via WhatsApp and interact with our associated web pages.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information:
    • Phone Number: Your WhatsApp phone number is collected to communicate with you.
    • Name: Your WhatsApp profile name may be collected to personalize our conversation.
  • Conversation Data: We collect the content of your messages, queries, and any information you voluntarily provide during your conversations with our chatbot.
  • Location Information: We may collect or process geospatial information to provide location-specific services, such as identifying service zones relevant to your requests.
  • Automatically Collected Information: When you visit our landing page, we may collect standard information like your IP address, browser type, and operating system for analytical and security purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our chatbot services.
  • To communicate with you and respond to your requests.
  • To personalize your experience.
  • To analyze usage and improve our services.
  • To provide location-based features and services.
  • To ensure the security of our platform and prevent fraud.

4. How We Share Your Information

We do not sell your personal data. We may share your information with the following third parties:

  • Third-Party Service Providers: We share your conversation data with Large Language Model (LLM) providers who process your messages on our behalf to generate responses. We have agreements with these providers to ensure they safeguard your data.
  • Meta Platforms, Inc.: As our service is delivered via WhatsApp, your data is also subject to WhatsApp's Privacy Policy. We share information with Meta to operate our service on their platform.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To make such a request, please contact us at the email address below.

8. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our landing page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@catalyst.com